Refund policy

All our seat covers are made locally under stringent quality controls. However, if anything goes wrong we do have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you would like to request a return, please contact us at info@axsaustralia.com.au.

Damages and Issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Return Freight

If you have purchased the wrong item or you have changed your mind the return freight will be at the buyers expense. We will cover the return freight for all other issues related to our end.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.